Widerrufsrecht / Return Policy
Right of Withdrawal (EU Customers)
In accordance with EU Directive 2011/83/EU, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, takes physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. a letter sent by post or email) to:
📧 matou.putschbach@posteo.de / shabubabu1122@gmail.com 🌐 lumvy.shop
How to Return
To initiate a return, please contact us within 14 days of receiving your order. Once your return is approved, please send the item back within 14 additional days.
Items must be:
- ✅ Unused and undamaged
- ✅ In original packaging
- ✅ Accompanied by proof of purchase
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly sent.
Please note: We do not accept returns of items that have been used, damaged by the customer, or returned without prior contact.
Refunds
Once we receive and inspect the returned item, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note: Original shipping costs are non-refundable unless the return is due to our error.
Defective or Wrong Items
If you received a damaged or incorrect item, please contact us immediately at matou.putschbach@posteo.de / shabubau1122@gmail.com with:
- 📸 A clear photo of the item
- 📦 Your order number
We will send a replacement or issue a full refund at no additional cost to you.